Conditions Générales de Vente

Applicable from June 1, 2018

To return an item damaged on delivery, or in the case of a withdrawal, you must make a request to our customer service who will send you a return form by email. You have 14 days after delivery to do so. The goods must be returned to us complete, in their original packaging (box, instructions, accessories, device guaranteeing non-opening of the product). In the context of a withdrawal, the return costs remain your responsibility; items returned incomplete, damaged, damaged, or soiled by the customer will not be taken back.

These general conditions of sale are deemed to be dependent on the regulations in force for this particular activity and apply to all orders and/or sales of products concluded via the website www.pharmacie-cayeux.fr

Firstly,

The Cayeux Pharmabest Rang-du-Fliers pharmacy (hereinafter "www.pharmacie-cayeux.fr"), which operates the said site, located at 2629 route de Berck - 62180 Rang-du-Fliers, Sole Proprietorship registered in the commercial register and Boulogne-sur-Mer companies under number 381813724, represented by its legal representative in office.

Telephone: 03 21 84 89 82.
Email address: contact@pharmacie-cayeux.fr
This email is not intended to answer questions relating to your order, the operation of the site www.pharmacie-cayeux.fr or any other question from the Internet user. To do this, please identify yourself and use the “ask your question” function on the home page.
Hereinafter referred to as “www.pharmacie-cayeux.fr”

And on the other hand,

Hereinafter referred to as "the buyer".

any person, non-professional individual, wishing to place an order / purchase through the aforementioned website,

These general conditions of sale relate exclusively to consumer customers. The buyer declares, therefore, not to make purchases of products and articles for sale on the site www.pharmacie-cayeux.fr, with a view to reselling them.

The Cayeux Pharmabest Rang-du-Fliers pharmacy, as a duly authorized pharmacy and registered under license number n°62000663 as well as with the order of pharmacists under number 10 000710 342, is subject to the professional rules which govern the delivery of pharmaceutical products in France.

All products on the site are referenced and approved by a qualified pharmacist.

It is possible to print these general conditions of sale or save them in PDF format by clicking here. The Pharmacie-Cayeux.fr product offer is constantly updated to better meet your expectations.

1. DEFINITIONS

"order" means the order placed with Pharmacie-Cayeux.fr containing the products chosen by the buyer;
"general conditions" means the general conditions of online sale of the website "www.pharmacie-cayeux.fr";
"parties" means jointly Pharmacie-Cayeux.fr and the buyer;
“product(s)” means the products available on www.pharmacie-cayeux.fr and available on the website, namely medical and paramedical products;
"Pharmacie-Cayeux.fr" refers to the site accessible at the address www.pharmacie-cayeux.fr

2. SCOPE - ENFORCEMENT

2.1 / These general conditions define the rights and obligations of the parties in connection with the offer, order and sale of the products offered on the website.

2.2 / Unless otherwise agreed in writing, relations between the parties are exclusively governed by these general conditions, which prevail over any document to the contrary issued by the buyer and not expressly accepted in writing by Pharmacie-Cayeux.fr.

2.3 / The buyer declares to have read and accept the rights and obligations relating thereto. Any order and/or purchase of products on the website implies the full adherence of the buyer to these general conditions and their acceptance is manifested by the fact of validating the order by checking the box "I have read and I accept the general conditions of sale”. The patient is informed that he has no right of opposition concerning the creation of their account and when the health questionnaire is completed.

2.4 / These general conditions may be modified by Pharmacie-Cayeux.fr. The general conditions applicable to the order are those in force on the website on the date the order is placed by the buyer. The buyer will be informed of the nature of these modifications as soon as they are posted on www.pharmacie-cayeux.fr. Changes will take effect 30 days after they are posted.

2.5 / By accepting these general conditions, the natural person buyer declares to have the capacity to contract, that is to say in particular to have the legal majority.

3. OFFERS - PRODUCTS

All products are described by Pharmacie-Cayeux.fr as precisely as possible according to the information provided by the laboratories and the suppliers validated and completed by our doctors in pharmacy.

In case of doubt about the characteristics of a product, the buyer can contact a doctor in pharmacy on 03 21 84 89 82 opening hours of the pharmacy from 9:00 a.m. to 7:00 p.m. or by using the "ask your question" function on the home page.

3.1 / The products offered for sale by Pharmacie-Cayeux.fr are those appearing on the website on the day of their consultation by the buyer.
The characteristics of the products are those which appear in the specifications posted on the site on the date of the buyer's order.
Pharmacie-Cayeux.fr will make its best efforts to ensure that the representation of the products on the website is as faithful as possible to the products themselves.
However, the buyer is fully informed that the images, colors and photographs which describe the various products marketed may not correspond to the actual colors under the effect of the internet browser and the screen used.

3.2 / Pharmacie-Cayeux.fr reserves the right to modify the assortment of products offered for sale depending in particular on the constraints linked to its suppliers.
As the products sold by Pharmacie-Cayeux.fr are subject to change, the latter may modify the specifications, characteristics and components of the products, for any reason whatsoever, or withdraw a product from its offers.
These modifications may be made at any time without notice, including after the purchaser's order , if these modifications result from the application of standards, texts or regulations whatever they may be applicable to the products. In such a situation, Pharmacie-Cayeux.fr will inform the buyer by any means, who may then request a refund or choose a product similar to the product ordered, pursuant to the provisions of article 7.1.
The products and services offered on our website comply with French legislation and the standards applicable in France.

3.3 / Availability of products
Most of the products presented in our pharmacy are available on Pharmacie-Cayeux.fr. In order to guarantee the maximum availability of the products put online, Pharmacie-Cayeux.fr updates the stocks automatically every hour. Despite these precautions, it could happen that a product is no longer available because it is sold simultaneously in our pharmacy.
The products are available at the prices and conditions offered on our website when placing your order. When building your basket, the availability or unavailability of a product is indicated before its selection. Upon validation of your order, Pharmacie-Cayeux.fr will confirm the final availability of the products ordered.
In case of unavailability of a product, after acceptance of the order by the buyer, Pharmacie-Cayeux.fr undertakes to inform the latter electronically within 1 working hour of the time limit for making the product available at the drive-thru counter. of the pharmacy or within 2 working hours for a product sent by post.
The buyer can then, by the same electronic means, request the cancellation of the order of this product, without this cancellation being able to entail any compensation at the expense of Pharmacie-Cayeux.fr.

3.4 / Availability of promotions
Products on promotion or in promotional format are offered on our website within the limits of available stocks. In case of rupture, these products will be replaced by their equivalent without offer.

4. TERMS OF ORDERING

The buyer may acquire a maximum of 6 identical medicines and 6 identical parapharmacy products per day, per person and per order (except for parapharmacy products from Pierre Fabre laboratories limited to 5 units). The sale of La Roche Posay, Vichy Skinceuticals and Roger Gallet products is limited to six (6) identical products per day, per order and/or per person. Any request for delivery greater than this number will be refused and the supplier will be informed. Product sales are reserved for natural persons for their personal use and consumption and for authorized distributors. For medicines sold online, the doctor in pharmacy who validates the order checks the quantities ordered in order to avoid any overdose. A lower quantity may therefore be required and immediate reimbursement will be made for items that cannot be delivered (excess quantities or inadequacy with certain health criteria indicated).

4.1 / Orders are made from the website according to the following process:

All the products ordered on the site www.pharmacie-cayeux.fr are the subject of a summary (your basket) before you are invited to confirm your order by indicating your choice as to the date and the time slot (according to availability) of withdrawal of the goods or your choice of reception method for sending your order by post. You are then asked to confirm and pay for your order. When this operation is carried out, your order is registered automatically and becomes firm and definitive.

Product selection: the buyer selects the product(s) he wishes to order by clicking on “add to basket”, then by clicking on “order”.
The buyer must certify that he has read the instructions in the event of the purchase of a drug.
Identification of the buyer: the buyer must identify himself to add products to the basket. The buyer creates an account by completing an identification form made available to him and on which he must provide certain information requested, in particular his name, first name, postal address, email and telephone to create his account. In the event that the buyer already has an account, he identifies himself using his email address and password.
The buyer has no right of opposition concerning the creation of his account or the questionnaire he fills out.
Once the buyer has finalized his purchases, he must validate his basket and complete the mandatory questionnaire if it contains medication. He then checks the contents of his order as well as the total price and validates it. He corrects any errors and accepts the general conditions of sale by checking the box "I have read and I accept the general conditions of sale". (step 1)
Until the validation of the order, the buyer will have the possibility of returning to the previous pages, of correcting and modifying his order as well as the information provided previously.
Choice of order reception mode: at a relay point at your merchant, at a post office or at your home.
Choice of the time of availability at the pharmacy drive counter: the buyer chooses and validates his delivery time according to the times offered on the website (step 2)
The buyer pays for his order via digital payment: Visa, Mastercard, Paylib and Paypal bank cards (step 3).
Pharmacie-Cayeux.fr confirms to the buyer the receipt of his order by means of an order acknowledgment sent by email and SMS to the email address and mobile phone provided by the buyer. This acknowledgment of receipt does not constitute validation of the order.
The buyer is not debited before confirmation by Pharmacie-Cayeux.fr of the order as provided below.

4.2 / In the event of refusal of authorization by banking centers to debit the bank account corresponding to the card whose details are provided by the buyer, the order will not be validated by Pharmacie-Cayeux.fr.

4.3 / Any order received by Pharmacie-Cayeux.fr will only be definitively validated after written confirmation from it by means of an email to the email address provided by the buyer.

4.4 / Formation of the contract Pharmacie-Cayeux.fr confirms receipt of your order by e-mail summarizing the products ordered, the date, the time slot, the physical collection site and the number of your order. All prices mentioned on this email include VAT and any other taxes or contributions that may be imposed by law. Pharmacie-Cayeux.fr reserves the right not to accept an order for a legitimate reason (difficulty in supplying a product, problem concerning the understanding of the order received, abnormality of the quantities ordered with regard to the current needs of the purchaser, abusive and/or fraudulent use of our advantage codes and sponsorship offers, cases of force majeure). If your order cannot be accepted, Pharmacie-Cayeux.fr will notify you by email or telephone.

4.5 / In the event of a temporary unavailability of the product after validation of the order, Pharmacie-Cayeux.fr undertakes to inform the buyer by any means within one working hour in the event of withdrawal at the drive or 2 working hours for a product shipped by post. In this case, Pharmacie-Cayeux.fr may offer one or more products similar to the products ordered, subject to acceptance by the buyer.
The buyer may then, by the same electronic means, accept Pharmacie-Cayeux.fr's offer or request the cancellation of the order, without this cancellation giving rise to any compensation payable by Pharmacie-Cayeux.fr.

4.6 / Payment will only be considered accepted when the bank payment centers concerned have given their agreement, and the amount of the order has been paid into the account of Pharmacie-Cayeux.fr.

4.7 / Unless proven otherwise, the data recorded by Pharmacie-Cayeux.fr constitutes proof of all transactions made by Pharmacie-Cayeux.fr and its buyers.

4.8 / Invoicing: any invoice will be issued when the actual payment for the products has been made or when the pharmacy account has been credited, regardless of the method of payment (bank cards, Paypal, Paylib, telephone). Any request for an invoice prior to actual payment will result in the sending of a proforma invoice.

4.9 / Complaints: the Pharmacie-Cayeux.fr team makes every effort to give you complete satisfaction and provide you with security, transparency and competence in all stages of ordering products on our website www.pharmacie-cayeux.fr

4.10 / Billing
Any invoice will be issued when the actual payment for the products has been made or when the pharmacy's account has been credited, regardless of the method of payment (credit card, bank transfer). Any request for an invoice prior to actual payment will result in the sending of a proforma invoice.

4.11 / Complaints
The entire Pharmacie-Cayeux.fr team makes every effort to give you complete satisfaction and provide you with security, transparency and competence in all stages of ordering products on our website www.pharmacie-cayeux.fr

However, if you were not satisfied with one of our services or were unable to obtain a solution to a possible problem encountered, please send your complaint by using the "ask your question" function on the reception, specifying the mention "operation" in the subject of the email.

This correspondence will be processed as quickly as possible by our services.

4.12 / Contact details of the consumer ombudsman

In the event of a dispute, you can contact SARL DEVIGNY MÉDIATION - 11, rue de l'étang 49220 THORIGNÉ D'ANJOU, www.devignymediation.fr, which is the consumer mediator chosen by www.pharmacie-cayeux.fr.

5. PRICE

Prices are guaranteed at the time of validation of the order.

5.1 / Any order placed on the website is payable in euros. The prices are mentioned with all taxes included.

5.2 / The products are sold at the price in force at the time of registration of the buyer's order. Pharmacie-Cayeux.fr reserves the right to modify the prices of the products offered on the website at any time. Similarly, the amount of ancillary costs may be modified at any time. These changes do not affect products subject to orders already in progress.
The prices of the products include the costs of handling, packaging and storage of the products.

5.3 / Payment can be made by Paypal, Paylib, credit cards and telephone. The buyer using a credit card in this context, guarantees to be authorized to use said card. The communication by the buyer of his credit card number constitutes authorization for Pharmacie-Cayeux.fr to debit his account for the total amount of his order.

5.4 / Payment by credit card is secure, Pharmacie-Cayeux.fr having opted for a payment system with SSL (Secure Socket Layer) standards ensuring the confidentiality and security of banking transactions.
Pharmacie-Cayeux.fr has a very secure payment system called 3D Secure. Payment is made on the banking site, card numbers do not pass through or are stored at any time on our servers. You can therefore communicate your card number in complete security.
You will need to enter a code provided by your bank to validate your purchases. Indeed, thanks to this system, a malicious person having in his possession your card or the numbers of your card will not be able to validate the payment without this code.

How to get this 3D Secure code?
This code is communicated to you by SMS on the mobile phone chosen and registered with your bank.

5.5 / Pharmacie-Cayeux.fr is committed to the fight against the fraudulent use of bank cards. To this end, it will be free to verify the personal data provided by the buyer and to adopt the measures deemed necessary (requests for supporting documents mentioned in article 4.1) in order to verify that the person whose bank account is debited is well the one who placed the order.

6. OPTION 1: COMPTOIR DRIVE, COLLECTION OF PRODUCTS AT THE PHARMACY OR AT THE OPALMED BERCK STORE

You are responsible for the products as soon as they are taken over by you.
The Cayeux Pharmabest Rang-du-Fliers pharmacy retains full ownership of the products sold until full payment of all sums due under your order, including all costs and taxes. The buyer assumes the risks associated with the products for which he has paid as soon as he picks up his order at the drive-thru. Your order is available within a minimum of 2 hours after your validation. This period may vary depending on the activity of the pharmacy. In all cases, the period proposed by Pharmacie-Cayeux.fr before payment of the basket is adapted to this parameter. Pharmacie-Cayeux.fr undertakes, under normal operating conditions, to respect the proposed time of withdrawal.

6.1 / The times for making your order available Pharmacie-Cayeux.fr confirms the date and time of withdrawal of your order by email knowing that the orders are available within a minimum of 2 hours from the time validation of your order, according to the time slots offered to you on the website and according to the activity of the pharmacy.

You can collect your product at the drive-thru counter of the Cayeux Pharmabest Rang-du-Fliers pharmacy located at 2629 route de Berck - 62180 Rang-du-Fliers during pharmacy opening hours from 9:30 a.m. to 6:30 p.m. Monday to Saturday (except contrary indication on www.pharmacie-cayeux.fr or information in the withdrawal point drive of the pharmacy).

The opening hours of the Cayeux Pharmabest Rang-du-Fliers pharmacy are from 9 a.m. to 7 p.m. Monday to Saturday.

Pharmacie-Cayeux.fr reserves the right to cancel any order that has not been collected 48 hours after the time and date scheduled for collection.

6.2 / The buyer is required to check the condition of the products ordered as soon as they are made available.

Any reservation or complaint about the condition of the contents or the container must be reported immediately to the drive counter when the package is delivered to the buyer. No subsequent reservation will be accepted once the buyer has left the confines of the dispensary.

7. OPTION 2: DELIVERY TO A RELAY POINT (AT YOUR MERCHANT), TO A POST OFFICE OR TO YOUR HOME

Pharmacie-Cayeux.fr has chosen La Poste for the delivery of your packages not exceeding 30 kg (for home shipments) thanks to the So Colissimo France and Colissimo Expert International services in order to send you the products ordered as quickly as possible. deadlines and the best conditions.

Delivery can be made:

at your home (delivery of the package against signature)
within the 31 Cityssimo spaces in France (parcels weighing less than 20 kg only, kept for 10 working days)
at your post office (parcels weighing less than 20 kg only, kept for 10 days)
at your local merchant (parcels weighing less than 20 kg only, kept for 10 days).

You will find all the details and the general conditions of sale of these services on coliposte.fr

The products will be sent to the delivery address indicated by the customer during the ordering process. This can be at his home or any other address different from the billing address indicated by the customer.
Each delivery is considered to have been made as soon as the products ordered are made available to the customer, this being able to be verified by the delivery control and tracking system offered on coliposte.fr.

7.1 / delivery times (preparation and delivery of the order)

The products offered on pharmacie-cayeux.fr correspond to the physical stock held by the Cayeux Pharmabest Rang-du-Fliers pharmacy. These quantities are updated every hour during pharmacy opening hours.
In the event of a shortage of stock, these deadlines may be extended. The customer is informed by email and/or SMS of the progress of his order "order ready". He will be informed by email via Coliposte of the theoretical deadline for receipt of the products. Without cancellation on your part, your order will be delivered to you with this new deadline.

Delivery times include the time for preparing the order as well as the delivery time of the order depending on the place and method of delivery.
Deadlines are calculated in working days (Monday to Saturday, excluding public holidays), with the exception of parcels in France in chosen shops and at a chosen La Poste collection point and parcels in Colissimo Expert I, return Colissimo F, return Colissimo I for which the deadline is in working days (Monday to Friday, excluding public holidays, weekly business closing days).
The delivery period begins to run from the validation of your order by pharmacy-cayeux.fr, namely: upon receipt of payment by credit card, transfer and receipt of the order form for the administrations. No cash on delivery will be accepted, whatever the reason.

7.2 / reception The customer is required to check the condition of the goods on delivery, this check must relate to the quantities as well as the condition of the goods. The reservations made at the time of delivery and shown on the delivery note must be explicit. Reservations of the "subject to unpacking" type are null and void.
Thus any package re-taped, heavily damaged, soaked, crushed, with holes must be refused.

In the event of non-compliance with the delivery time after receipt of the email sending the package, the customer must notify Pharmacie-Cayeux.fr customer service within 7 days, who will open an investigation with the carrier La Poste or Mondial Relay and wait his conclusions:

damaged parcel refused or impossible to deliver as it is , a new parcel is sent free of charge as soon as the incident is confirmed by the carrier
parcel lost by the carrier , a new parcel is sent free of charge after the results of the investigation
parcel not collected within the deadlines by the customer (deadline for pending exceeded in post office or parcel relay), the parcel returned to Pharmacie-Cayeux.fr is re-shipped against a new payment of the shipping costs by the faulty customer
parcel not found despite a "delivered" status according to the carrier , an investigation is opened in the case of use of So Colissimo and a new parcel is returned free of charge as soon as the results of the investigation are obtained.

IMPORTANT
The sale of articles from the Active Cosmetics and Pierre Fabre Dermo-Cosmetics groups is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein). Consequently, Pharmacie-Cayeux.fr is contractually bound not to send products of the Avène, A-Derma, Ducray, Elancyl, Galénic, Klorane, René Furterer, Vichy, La Roche-Posay, SkinCeuticals, Sanoflore, Roger&Gallet, Biotherm brands. . Thus any order of articles of these brands cannot be honored if the shipment is outside the EEA. In addition, Pierre Fabre Dermo-Cosmétique (A-Derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) limits the sale of its Products to 6 identical references sold to the same end user during a period of 15 consecutive days. We are required to inform Pierre Fabre Dermo-Cosmétique for any delivery request exceeding this number.
The sale of La Roche Posay, Vichy, Skinceuticals and Roger&Gallet products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein ).
In the event of any other complaint, the customer is required to inform us of any anomaly within 7 days from the date of receipt of his order. This request must be made using the contact form on the pharmacy-cayeux.fr website.

7.3 /

Please note that the total amount of the order to benefit from free shipping does not take medications into account.

DPD Home delivery (delivery against signature or customer code)
For metropolitan France and Corsica, any package less than 250g has a shipping cost of 5.99€ (free shipping at 49€) 7.99€ from 250g to 500g (free shipping at 59€), 8.99€ from 500g to 1kg (free shipping at €99).9.99€ from 1kg to 5kg (free shipping at €99), €12.99 from 5 to 10kg (free shipping at €109), €14.99 from 10 to 15kg ( postage free at €149), €17.99 from 15 to 20kg (postage free at €179) and €23.99 for a package over 20kg (postage free at €209). The postage paid is the free packaging and transport costs.

DPD “Out-of-home” delivery to my merchant (relay point)
For mainland France and Corsica, any package less than 500g has a shipping cost of €5.99 (free shipping at €59), €6.99 from 500g to 1kg (free shipping at €79), €7.99 from 1 to 4kg (free shipping at €99), €9.99 from 4 to 5kg (free shipping at €109), €12.99 from 5 to 10kg (free shipping at €119), €13.99 from 10 to 15kg ( carriage paid at €149) and 15.99€ for a parcel weighing more than 20kg (carriage paid at 179€). The postage paid is the free packaging and transport costs.

DPD International home delivery
For Germany, Austria, Belgium, Spain, Italy, Luxembourg, The Netherlands, Poland, Portugal. Any package less than 1kg has a shipping cost of 14.99€ (free carriage at 119€), 17.99€ from 1kg to 5kg (free carriage at 159€), 19.99€ from 5 to 10kg (free carriage at 199 €), €22.99 from 10 to 15kg (free shipping at €239), €25.99 from 15 to 20kg (free shipping at €279) and €30.99 for a package of more than 20kg (free shipping at €319 ). The postage paid is the free packaging and transport costs.

For Bulgaria, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden. Any package less than 1kg has a shipping cost of 21.99€ (free carriage at 99€), 24.99€ from 1kg to 5kg (free carriage at 139€), 27.99€ from 5 to 10kg (free carriage at 149 €), €31.99 from 10 to 15kg (free shipping at €189), €35.99 from 15 to 20kg (free shipping at €219) and €41.99 for a package of more than 20kg (free shipping at €319 ). The postage paid is the free packaging and transport costs.

For Switzerland, any package less than 1kg has a shipping cost of 59.99€, 62.99€ from 1kg to 5kg, 64.99€ from 5 to 10kg, 67.99€ from 10 to 15kg, 70.99€ from 15 to 20kg and 75.99€ for a package over 20kg. In the shipping cost, 45€ of customs operations apply.

7.4 / Delivery areas Pharmacie-Cayeux.com currently delivers to Metropolitan France, Belgium, Germany, the Netherlands.
The delivery time for packages is 24h to 120h depending on the country of destination.

There is an additional charge:

- €6.50 for difficult areas and mountain localities for any expedition.

- 21€ for the coastal islands as well as Corsica.

7.5 / Additional costs:

Request for a new shipment:

For any order shipped and not claimed within the time limit, a fee of €6.99 will be added to the amount of shipping costs paid during the first order.

Refund request :

For any order shipped and not claimed within the time limit, a fee of €6.99 will be deducted from the amount of the products reimbursed. These costs will not be billable if the return is due to a poor condition of the package.

8. WITHDRAWAL

8.1 / Withdrawal period and returns Pursuant to article L121-16-1 of the consumer code, the following provisions do not apply to medicines which will not be taken back or exchanged.

Thus, if the order contains a drug, the patient who placed the order cannot withdraw in accordance with the article above.
Pursuant to Article L121-21-8 of the Consumer Code, the following provisions also do not apply: to the supply of goods liable to deteriorate or expire rapidly, to goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection, nor to goods which, after having been delivered and by their nature, are inseparably mixed with other articles.

Pursuant to Article L.121-20-2 of the Consumer Code, any right of withdrawal is excluded for:

contracts for the supply of goods made to the consumer's specifications or clearly personalized
contracts for the supply of goods likely to deteriorate or expire rapidly
contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection
contracts for the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other items
drugs , to avoid the introduction into the drug circuit of drugs that are counterfeit or that have not been stored under the conditions indicated.

Under the conditions provided for in Article L121-21 of the Consumer Code and in the context of distance selling, the consumer has a period of fourteen days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs. The product(s) must be returned in their original packaging, with their original labels, in new condition, suitable for marketing. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods or of the last goods when the contract relates to several goods ordered by means of a single order as soon as these goods are delivered separately.

To exercise the right of withdrawal, you must notify us (Pharmacie-Cayeux.fr, 2629 route de Berck - 62180 Rang-du-Fliers, tel 03 21 84 89 82 email contact@pharmacie-cayeux.fr) of your decision to withdraw from this contract by means of an unambiguous statement. For better processing of your file, we advise you to formulate your request for withdrawal using the dedicated form present on pharmacie-cayeux.fr at the following address: https://www.pharmacie-cayeux.fr/retractation.html but it is not mandatory. You can send it to us on plain paper, indicating all the information stipulated on the online version and signing it. It must be sent to us before the expiry of the withdrawal period.

Click here to download the withdrawal form

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw. of this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever date is first.

You must send back or return the goods to us without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days.

The buyer must return the goods in their original condition and packaging. The return of the goods is carried out at the expense, risk and peril of the buyer (you are therefore advised to declare the value of the goods and to take out insurance covering these risks). In the event of loss or damage to the package, no compensation will be paid to the customer by Pharmacie-Cayeux.fr.
You will have to bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately 35 Euros for metropolitan France.
Your responsibility is only engaged with regard to the depreciation of the property resulting from manipulations other than necessary to establish the nature, characteristics and proper functioning of this property.

8.2 / Exchange or refund The above provisions do not apply to drugs or injectable products which will not be returned or exchanged.

After the regulatory withdrawal period, Pharmacie-Cayeux.fr reserves the right to accept or refuse a request for exchange or reimbursement presented by the customer. Indeed, if the product, which has been purchased, is not affected by a hidden defect, the seller is not obliged to take it back.

8.3 / Delivery error In the case of delivery error, we invite the customer to inform us via our contact form. We will offer him either the refund of the product, or the delivery of the ordered product. A return form can be provided for the reshipment of the product sent by mistake.

8.4 / Warranty The warranty is limited to the repair or standard exchange of goods affected by a defect or lack of conformity as defined on the one hand by articles 1641 to 1649 of the Code Civil, and on the other hand by articles L211-4, L211-5, L211-12 of the consumer code.
The warranty period is indicated on the paper notices or packaging of the products concerned. Only the warranty period announced by the manufacturer (or distributor in the absence of a manufacturer on French soil) is valid for the warranty period for the items.

9. NON-COMPLIANCE – RETURNS FOR DRUGS AND PARAPHARMACY PRODUCTS

Pharmacie-Cayeux.fr undertakes to provide the buyer with a product that complies with his order.

Medicines and parapharmacy products supplied by Pharmacie-Cayeux.fr benefit from the legal guarantee against defects of conformity and hidden defects.

In the event of non-compliance of the product delivered to the buyer, including apparent defects, the buyer may request its repair or replacement via the email client@pharmacie-cayeux.fr, specifying the mention "non-compliant product" in the the subject of the email and specifying the order number in the text of the email.

If the repair and replacement of the medicine or the product are impossible, the buyer may return the product and have the price refunded or keep it and have part of the price refunded, unless the lack of conformity is minor, in accordance with the provisions of the consumer code.

The buyer must return the medicine or product to the Cayeux Pharmabest Rang-du-Fliers pharmacy, along with proof of purchase.

10. LIABILITY

10.1 / Legal guarantee
The buyer can contact Pharmacie-Cayeux.fr customer service from Monday to Friday from 10:30 a.m. to 12 p.m. and 2:00 p.m. contact@pharmacie-cayeux.fr and this 7 days a week – 24 hours a day.

10.2 / The medicines and products on sale on www.pharmacie-cayeux.fr can be harmful to health if they are not used according to the instructions indicated. To obtain the best results, please first consult each instructions for use for medicines and the "advice for use" tab for parapharmacy products. Only the instructions provided, dematerialized (link to ANSM site) or with (or on the product) by the manufacturer must be taken into consideration by the customer. Photos of the products are not contractual. Pharmacie-Cayeux.fr cannot be held responsible for the consequences of misuse.

10.3 / Pharmacie-Cayeux.fr is only bound by an obligation of means with regard to the operation of the website www.pharmacie-cayeux.fr and can therefore under no circumstances be held responsible:

- access speeds to the website, speeds of opening and consulting the pages of the website, external slowdowns, suspension or inaccessibility of the website, fraudulent use by third parties of all the information made available on the website

- breakdowns and technical problems concerning hardware, programs, internet network software which may, where appropriate, lead to the suspension or termination of the service

- incompatibility or malfunctions related to the service offered with certain software, configurations, operating systems or all or any other equipment of the buyer.

Pharmacie-Cayeux.fr cannot be held liable for any damage to the buyer's computer system, loss of data, or any other damage resulting from access to or use of the website.

11. INFORMATION RELATING TO YOUR PERSONAL DATA

11.1 / Personal data collected on the site

In accordance with the law 78-17 of January 6, 1978 "Informatique et Libertés" modified by the law of January 20, 2017 and the general regulation on data protection 2016/679 dated April 27, 2016, the buyer is informed and accepts that his personal data can be collected and used by the site www.pharmacie-cayeux.fr which therefore acts as a data controller within the meaning of the law.

The recipients of your personal data collected on our site are first and foremost ourselves for the processing of your orders and the management of the customer relationship. Other recipients of your personal data are, where appropriate, our payment or payment security service providers, our delivery service providers, our business partners. In the event that this is required by law, your consent is obtained or you are given the possibility of refusal before any transmission of data.

This site www.pharmacie-cayeux.fr, extension of the physical pharmacy "pharmacy Cayeux Pharmabest Rang-du-Fliers" and the processing of personal data resulting from it have been declared to the National Commission for Computing and Liberties (CNIL) under number 2203893.

The law "Informatique et Libertés" gives the buyer the right to access, rectify and oppose personal data concerning him, as well as a right of complaint to a supervisory authority. It also gives the right to limit processing, the right to erasure of data and the right to data portability. However, this portability is limited to data transmitted intentionally by the buyer, or to data generated by the activity of the buyer on the site.

Personal data resulting from data provided by the customer is excluded from this right to portability (calculated data for example). Indeed, these are not provided by the person concerned, but created by the pharmacy.

If the buyer wishes to exercise his “Informatique et Libertés” rights, he must send a request via the “ask a question” function on the home page of the site.

11.2/ Data processing
As part of the operation of the site www.pharmacie-cayeux.fr, the Cayeux Pharmabest Rang-du-Fliers pharmacy may collect personal data. These data will be processed in accordance with the purposes foreseen at the time of collection. In particular, Pharmacie-Cayeux.fr is likely to collect personal data necessary for the execution of the online sales contract to which the buyer subscribes by ordering products. Pharmacie-Cayeux.fr may also use this data for legal and/or regulatory purposes.

In particular, Pharmacie-Cayeux.fr may collect, store and use the following data: surname, first name, email, address, date of birth as well as billing or other information. Under no circumstances will the financial data necessary for payment be stored.

Pharmacie-Cayeux.fr is committed to the protection, security and confidentiality of the personal data thus collected, under the law "Informatique et Libertés". All precautions are taken to prevent this data from being stolen, modified, corrupted, or from being accessed by unauthorized third parties.

If fraudulent access to this data is observed, Pharmacie-Cayeux.fr must notify the CNIL as soon as possible. Pharmacie-Cayeux.fr must also inform the person affected by the breach of their personal data as soon as possible, if the fraudulent access entails a significant threat to their rights and freedoms.

As part of the mission of pharmaceutical advice and the follow-up of customer requests, messages sent to the site www.pharmacie-cayeux.fr as well as the resulting correspondence may be stored. The same applies to information resulting from the buyer's interaction with Pharmacie-Cayeux.fr, content and advertising, including information relating to your computer and your connection, statistics on the pages displayed, navigation data, advertising data, your IP address, complaints and any additional information you may provide.

The mandatory or optional nature of the data that the user of the Pharmacie-Cayeux.fr site may be required to provide will be indicated on the forms by a red asterisk. The buyer must be aware of the possible consequences for him of a failure to answer an optional field.

The personal data collected on www.pharmacie-cayeux.fr are exclusively reserved for the Cayeux Pharmabest Rang-du-Fliers pharmacy. However, the Cayeux Pharmabest Rang-du-Fliers pharmacy reserves the right to transmit your personal data in order to meet its legal obligations, and in particular if it is forced to do so by judicial requisition.

11.3/ Pharmaceutical file (DP) The buyer is informed, at the time of the order, that his pharmaceutical file (DP) cannot be supplied by the pharmacist in the context of the dispensing of a drug electronically.
His DP (pharmaceutical file) can be filled in after the fact when the buyer goes, within a period of 4 months, to the pharmacy which issued him the medicine.

11.4/ Subscription to the newsletter and commercial prospecting
The email address provided by the buyer may be used to send you emails of an informative or advertising nature for products and services similar to those which were the subject of a first order. You can at any time refuse to receive such emails in the future by clicking on the unsubscribe link provided in each email.

11.5/ Cookies
You can easily delete Pharmacie-Cayeux.fr cookies from your personal computer.

During the consultation of the site, information relating to your navigation on our site, is likely to be recorded in "cookie" files installed on your terminal, subject to the choices that you would have expressed concerning cookies and that you can modify. at any time.

Only the issuer of a cookie is likely to read or modify the information contained therein.

When you connect to Pharmacie-Cayeux.fr, we may, subject to your choices, install various cookies on your terminal, allowing us to recognize the browser on your terminal during the period of validity of the cookie concerned. The cookies we issue are used for the purposes described below, subject to your choices, which result from the settings of your browser software used during your visit to our site.

The cookies we issue allow us to:

- to establish statistics and volumes of visits and use of the various elements making up our site, in order to improve the interest and ergonomics of our services
- to store information relating to a form that you have completed on Pharmacie-Cayeux.fr (registration or access to your account) or to products, services or information that you have chosen on our site (content of an order basket , etc.)
- to allow you to access reserved and personal areas of our site, such as your account, using identifiers or data that you may have previously entrusted to us.

Your choices regarding cookies

You have several options for managing cookies. Any configuration that you can undertake will be likely to modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.
You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.
You can configure your browser software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal.

(a) Cookie Agreement
The recording of a cookie in a terminal is essentially subject to the will of the user of the terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software.
If you have accepted in your navigation software the recording of cookies in your terminal, the cookies integrated into the pages and contents that you have consulted may be temporarily stored in a dedicated space on your terminal. They will be readable there only by their issuer.

(b) Refusal of cookies
If you refuse the registration of cookies in your terminal, or if you delete those which are registered there, you will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain areas of our site. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we - or our service providers - could not recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device appears to be connected. to internet.

If necessary, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

(c) How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies.

For Internet Explorer™: see here
For Google Chrome™ : see here
For Safari™: see here
For Firefox™: see here
For Opera™: see here

Pharmacie-Cayeux.fr cannot be held responsible for cases of force majeure that may hinder the performance of its service.

11.6/ Security
Pharmacie-Cayeux.fr undertakes to take all necessary precautions with regard to the risks presented by the processing, to preserve data and in particular, to prevent them from being distorted, damaged, or from unauthorized third parties having access to them. Pharmacie-Cayeux.fr undertakes in particular to comply with all the technical requirements with which the treatments must comply.

12. CASE OF FORCE MAJEURE

Pharmacie-Cayeux.fr is exonerated from its liability in all cases of force majeure linked to unforeseeable and external circumstances, in particular in the event of a disaster or recognized bad weather, a strike by logistics providers, or any other event likely to disrupt the proper movement of goods and/or the functioning of computer networks and the Internet. In case of dispute, we seek with our customers the best commercial solutions.

13. APPLICABLE LAW AND SETTLEMENT OF DISPUTES

These general conditions are subject to French law, subject to the mandatory provisions of the law of the country in which the buyer has his habitual residence and except for provisions of international public order.

These general conditions of sale are subject to French law. Pharmacie-Cayeux.fr will endeavor to find a commercial and concerted solution for any disputes that may arise during the processing of your order. The Cayeux Pharmabest Rang-du-Fliers pharmacy is the sole owner of all the elements of the site www.pharmacie-cayeux.fr

Jurisdiction of the court: B to C (Business to Consumer): in the event of sale to an individual, the latter chooses the court of the jurisdiction of his choice according to the billing or delivery address indicated. B to B (Business to Business): in the event of a sale to a company, the court of the plaintiff provost.

14. STORAGE OF THE CONTRACT

Any contract concluded on our website (data relating to your order and CGV in force on the day of your order) is archived for a period of 10 years. You can access archived contracts by making a request to us via the "ask your question" function on the homepage.

15. INTELLECTUAL PROPERTY

All elements of the www.pharmacie-cayeux.fr site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks and patents. Their use without the prior written authorization of Pharmacie-Cayeux.fr or other rights holders is likely to constitute an infringement and give rise to prosecution.

By connecting to the www.pharmacie-cayeux.fr website, you are prohibited from copying or downloading all or part of its content, except with the prior and express authorization of Pharmacie-Cayeux.fr.

In particular, the following are prohibited: the extraction, reuse, storage, reproduction, representation or preservation of quantitatively or qualitatively substantial parts of the site www.pharmacie-cayeux.fr, in any form whatsoever, under the rights of the producer databases, and except with the prior written authorization of the director of publication.

The user who has a website for personal use has the possibility of placing on his site a simple link referring directly to the home page of the site. However, this authorization does not constitute an implicit affiliation agreement.

However, any hypertext link to the site www.pharmacie-cayeux.fr and using the technique of framing and in-line linking is strictly prohibited. (these techniques consist of integrating directly, and transparently, elements from the website www.pharmacie-cayeux.fr within a web page).

In all cases, any link, even tacitly authorized, must be removed on simple request from Pharmacie-Cayeux.fr.

16. LEGAL NOTICES

Cayeux Pharmacy
2629 route de Berck - 62180 Rang-du-Fliers
Tel: 03 21 84 89 82 - Fax: 03 21 84 90 57
Email: contact@pharmacie-cayeux.fr
This email is not intended to answer questions relating to your order, the operation of the site www.pharmacie-cayeux.fr or any other question from the Internet user. To do this, please identify yourself and use the “ask your question” function on the home page.

Legal form: Sole Proprietorship
RCS: Boulogne-sur-Mer 381813724
SIRET: 381 813 724 00014
VAT number FR0038181372400014
APE code: 4773Z
RPPS (shared register of healthcare professionals): 10001067882
FINESS (national file of health and social establishments): 622021657
Dispensary license number: N°62000663

Incumbent
Hubert CAYEUX n°80764A
Pharmacist

Website managers
Hubert CAYEUX - holder
Céline FOUREAU - pharmacist
Frédérique VAST - pharmacist
Antoine AUDRA - pharmacist
Isabelle OLIVIER - pharmacist

Authorization to sell medicines on the internet: IN PROGRESS
Normal declaration to the CNIL (National Commission for Computing and Liberties): 2203893

Hauts-de-France Regional Health Agency
556 avenue Willy Brandt - 59777 Euralille
Tel: 0 809 40 20 32 - www.hauts-de-france.ars.sante.fr

National Agency for the Safety of Medicines and Health Products (ANSM)
143-147, Boulevard Anatole France 93285 Saint-Denis Cedex Tel: 01 55 87 30 00 - www.ansm.sante.fr

Ministry of Social Affairs and Health
solidarites-sante.gouv.fr

The National Order of Pharmacists
www.ordre.pharmacien.fr

Hosting provider
AZNetwork - 40 Rue André Ampère - 61000 Alençon FRANCE - Tel. 02 33 32 12 47

Editor pharmacy-cayeux.fr
Cayeux Pharmacy
2629 route de Berck - 62180 Rang-du-Fliers

Publication Director
Hubert CAYEUX

Pharmacy-cayeux.fr secure payment provider
Your payments are made on the secure servers of the bank Crédit Agricole E-Transactions solution – Paylib system.
Your bank details are not recorded or known to anyone at the Cayeux pharmacy.

Consumer mediator
SARL DEVIGNY MEDIATION
11, rue de l'étang - 49220 Thorigné d'Anjou
www.devignymediation.fr